Customer support AI tools

A

Assembled

Customer support

Workforce management built for the AI era — unifying human agents, AI, and BPOs in one platform

Custom pricing — demo/contact sales required; no public pricing listed

b

boost.ai

Customer support

Conversational AI platform built for regulated enterprises — automate CX with confidence and control

Enterprise pricing — contact for custom demo and quote

B

Botpress

Free

Customer support

The enterprise-grade AI agent platform for customer support

Free plan: $0 (100 conversations/mo, 3 seats, 3 AI agents). Plus: $150/mo billed annually (250 conversations/mo, unlimited AI agents). Team: $750/mo billed annually (1,500 conversations/mo, unlimited seats). Enterprise: custom pricing. Additional conversations sold in packs (e.g. $0.50–$0.65/convo).

C

Capacity

Customer support

Unified AI platform for customer support — AI agents across every channel, orchestrated to automate, assist, analyze, and engage.

Three platform tiers (Core, Pro, Enterprise) with an annual platform subscription fee plus usage-based pricing for AI Agents (chat per response, voice per minute, email per response, SMS per message) and add-ons for integrations. Agent Assist and Conversation Intelligence priced per hour of agent time. Volume discounts available.

C

Certainly

Free

Customer support

AI Agents for Customer Experience — automate support, sales, and engagement at scale

Free trial available · Paid plans vary by usage and features

C

Chatbase

Free

Customer support

AI Agents for Customer Experience & Support

Hobby at $32/mo (billed yearly, $40/mo monthly); Standard at $120/mo; Pro at $400/mo; Enterprise custom pricing. All plans start with a 7-day trial. Add-ons available for extra credits, agents, storage, and white-labeling.

C

Cognigy

Customer support

Generative & conversational AI-powered customer service agents for enterprise businesses

Enterprise pricing — contact sales for a demo and custom quote

D

Decagon

Free

Customer support

The AI concierge for every customer

D

Dixa

Customer support

The Agentic CS Platform Behind Exceptional Ecommerce Brands

Paid plans; pricing available on request (book a demo)

F

Forethought

Customer support

Enterprise AI agents for end-to-end customer support automation

Enterprise pricing; proof of concept available on request

F

Freshdesk

Free

Customer support

AI-powered customer service platform that puts people first, resolving complexity from day one

Three paid tiers: Growth ($19/agent/month), Pro ($55/agent/month), Enterprise ($89/agent/month), all billed annually. Add-ons include Freddy AI Copilot ($29/agent/month), additional AI Agent sessions ($49/100 sessions), Day passes, Connector app tasks, and MCP actions.

G

Genesys Cloud CX

Customer support

AI-powered customer experience platform for loyal customers and efficient teams

Custom enterprise pricing — plans available on request; 54-day avg go-live

G

Gladly

Customer support

The only AI built for LTV — customer experience that drives devotion, not just deflection.

Enterprise pricing — contact for a demo/quote; no public pricing listed.

H

Helpshift

Customer support

AI-Native Player Engagement Platform for Gaming — Support, Engagement, Trust & Safety, and Community

Custom, modular pricing based on interaction volume, solutions activated (Support, Engagement, Trust & Safety, Community), capabilities used (Technology, AI, Human Services), and geography & language coverage. No predefined bundles.

K

Kustomer

Customer support

AI-native customer service platform that turns every interaction into a lasting relationship

Enterprise pricing — schedule a demo for a custom quote

N

NICE CXone

Customer support

The enterprise AI platform built to elevate customer experience at scale

CXone Packages and Pricing page exists but no specific pricing figures are disclosed in the provided sources.

S

Siena AI

Customer support

Empathic AI Agents for commerce

$750/month platform fee for core AI engine and unlimited sandbox; $0.90 per automated ticket; expert onboarding plus dedicated Slack support included.

S

Sierra

Customer support

Better outcomes. Built on Sierra.

Outcome-based pricing — you only pay for the value Sierra delivers.

T

Talkdesk

Customer support

AI-powered customer experience automation for modern contact centers

Four tiers: Digital Essentials ($85/user/month), Voice Essentials ($105/user/month), Elite ($165/user/month), Industry Experience Clouds ($225/user/month). Talkdesk Express available for small businesses (under 50 employees) with 25 licenses and $100 free credit, no commitment required.

Z

Zendesk

Customer support

AI-powered service platform that delivers real resolutions, not just deflections

Starting from $19/month. 14-day free trial available. Qualified startups can get up to 2 years free.

Z

Zendesk AI Agents (formerly Ultimate.ai)

Free

Customer support

Self-improving AI agents for customer service that learn from every resolution

Starting from $19/month; 14-day free trial available, no credit card required. Startups may qualify for up to 2 years free.