Freshdesk
Free tierAI-powered customer service platform that puts people first, resolving complexity from day one
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Recent changes
- Starting price: $0/mo → $19/mo
- Plans updated: Three paid tiers: Growth ($19/agent/month), Pro ($55/agent/month), Enterprise ($89/agent/month), all billed annually. Add-ons include Freddy AI Copilot ($29/agent/month), additional AI Agent sessions ($49/100 sessions), Day passes, Connector app tasks, and MCP actions.
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Freshdesk is a paid, AI-powered customer service platform built for support teams of all sizes. It exposes a developer-facing API and supports MCP (Model Context Protocol) integrations, enabling programmatic access to ticketing workflows, agent workspaces, and AI automation pipelines. The platform's AI layer — branded as Freddy AI — powers autonomous ticket resolution (up to 80% resolution rates), an AI Copilot for agent augmentation (60% productivity improvement), and AI Insights for performance analytics (95%+ CSAT benchmarking). Pricing starts at $19/agent/month (Growth tier, billed annually), scaling to $55 (Pro) and $89 (Enterprise). Add-ons are modular: Freddy AI Copilot ($29/agent/month), additional AI Agent sessions ($49/100 sessions), Day passes, Connector app tasks, and MCP actions. A free tier is available.