Kustomer
AI-native customer service platform that turns every interaction into a lasting relationship
Enterprise·All audiences·API available
Key strengths
AI-native CX platform with context-aware AI agentsUnified CRM with full customer data in one placeOmnichannel support (chat, email, text, voice, social)No-code workflow automation and AI agent builderGoal-oriented AI optimization for business outcomesReal-time reporting and analytics70% conversation automation reported by customers
Enterprise pricing
New York, USA
Founded 2015
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Kustomer — Technical Overview
Kustomer is an AI-native customer experience (CX) platform that combines a unified CRM with omnichannel communication and goal-oriented AI automation. Key architectural highlights include:
- Context-aware AI agents built on a no-code AI agent builder, capable of handling conversations across chat, email, text, voice, and social channels
- Unified CRM data layer that consolidates full customer history and interaction data into a single record, accessible across all touchpoints
- Omnichannel routing spanning chat, email, SMS, voice, and social (Facebook, Instagram, WhatsApp Business, TikTok Shop, Google, Microsoft, Slack)
- No-code workflow automation for building complex CX logic without engineering overhead
- Goal-oriented AI optimization that aligns automation behavior to measurable business outcomes
- Real-time reporting and analytics for operational visibility
- Public API available for custom integrations and data access
- Pay-as-you-go add-ons: Kustomer Voice (talk, SMS, transcription) and WhatsApp Business messaging
- Paid compliance and implementation add-ons: HIPAA compliance and guided implementation packages
- Custom pricing only — no public list prices; ROI calculator available
Reported customer outcome: up to 70% conversation automation.
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