Botpress
Free tierThe enterprise-grade AI agent platform for customer support
Free tier available·All audiences·Powered by OpenAI, Anthropic, Groq, Hugging Face·API available
Key strengths
No per-seat pricing model saves significant costs vs. Zendesk/Intercom10+ years of AI infrastructure with enterprise-grade security (SOC II, GDPR, KPMG pen-tested)Works on top of existing Zendesk or Intercom with no migration requiredAutonomous LLM-guided conversations with smart escalation and fallback logic750K+ AI agents built with support for 20+ channels including WhatsApp and voice
Free tier + paid plans
Montreal, Canada
Founded 2015
Facts verified against botpress.com on
Recent changes
- Plans updated: Free plan: $0 (100 conversations/mo, 3 seats, 3 AI agents). Plus: $150/mo billed annually (250 conversations/mo, unlimited AI agents). Team: $750/mo billed annually (1,500 conversations/mo, unlimited seats). Enterprise: custom pricing. Additional conversations sold in packs (e.g. $0.50–$0.65/convo).
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Botpress — Technical Overview
Botpress is an AI-native customer support platform built on a decade of AI infrastructure, designed to automate end-to-end ticket resolution at scale. It exposes a public API for programmatic control of agents, conversations, and integrations, enabling developers to embed AI support automation into existing product surfaces or backend workflows.
Key technical characteristics:
- AI-native architecture — agents are designed for autonomous ticket resolution, not just triage or deflection
- Built-in escalation & handoff logic — structured pathways to route conversations to human agents when needed
- Helpdesk flexibility — integrates with existing helpdesks (Intercom, Zendesk, HubSpot, Salesforce) or operates standalone via Botpress Desk
- Supported channels: WhatsApp, Slack, Webchat, Viber, and more via integrations
- Compliance: SOC 2 and GDPR compliant
- Scale: 750,000+ AI agents built on the platform
Pricing model (developer-relevant):
- Free tier: 100 conversations/mo, 3 seats, 3 AI agents
- Plus: $150/mo (annual); Team: $750/mo (annual); Enterprise: custom
- No per-seat pricing on paid tiers — cost scales with conversation volume
- Overage conversations available in packs ($0.50–$0.65/convo)
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