Assembled
Workforce management built for the AI era — unifying human agents, AI, and BPOs in one platform
Paid·All audiences·Powered by Anthropic (Claude)·API available
Key strengths
Unified platform for human agents, BPO vendors, and AI agentsAI-powered workforce management (scheduling, forecasting, real-time analytics)Autonomous AI agents for chat, email, voice with 60-70% resolution ratesAI Copilot for real-time agent assistanceEnterprise-grade security (SOC 2, GDPR, HIPAA compliant)Open API and broad integrations
Paid only · from $25 USD/mo
San Francisco, USA
Founded 2018
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Assembled — Technical Overview
Assembled is a paid workforce management platform engineered for support operations that blend human agents, BPO vendors, and AI. Its architecture centers on three independently purchasable products:
- AI Agents — Autonomous agents handling chat, email, and voice channels, delivering 60–70% resolution rates. Priced at $0.65/conversation.
- AI Copilot — Real-time in-conversation assistance surfaced to live agents. Priced at $35/month.
- Workforce Management (WFM) — Scheduling, forecasting, and real-time analytics engine. Priced at $25/month.
- Vendor Management — Available as an add-on for BPO oversight.
All tiers ship with an open API, platform integrations (including Shopify, Notion, and Google Drive), and enterprise-grade security (SOC 2, GDPR, and HIPAA compliant). Products can be deployed individually or composed into a unified stack.
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