Assembled is a cloud-based WFM and AI agent platform that integrates ML-based forecasting with agentic workflow automation across chat, email, voice, and SMS channels. Its architecture brings together scheduling optimization, real-time capacity data, and AI agent orchestration under one API-connected platform. The system integrates with the broader customer support tech stack via native connectors and a documented REST API. It is SOC 2, GDPR, and HIPAA compliant, with granular permissioning, audit-readiness, and built-in guardrails for policy enforcement across all AI interactions.