Helpshift
AI-Native Player Engagement Platform for Gaming — Support, Engagement, Trust & Safety, and Community
Key strengths
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Recent changes
- Plans updated: Custom, modular pricing based on interaction volume, solutions activated (Support, Engagement, Trust & Safety, Community), capabilities used (Technology, AI, Human Services), and geography & language coverage. No predefined bundles.
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Helpshift — Technical Overview
Helpshift is an AI-native player engagement platform purpose-built for gaming studios and publishers. It exposes a public API and ships gaming-specialized SDKs targeting mobile, PC, web, and console environments (including a QR code handoff flow for cross-device continuity). The platform is architected around four modular solution pillars — Support, Engagement, Trust & Safety, and Community — which can be activated independently or in combination.
At the automation layer, Helpshift's CARE AI autonomous agent handles end-to-end issue resolution without human handoff, contributing to reported automation rates of 70%+. The platform natively integrates with Discord, and multilingual capabilities span 70+ languages. Pricing is fully custom and modular, scoped by interaction volume, activated solutions, capability tier (Technology, AI, or Human Services), and geography/language coverage — with no predefined bundles.