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Capacity

Unified AI platform for customer support — AI agents across every channel, orchestrated to automate, assist, analyze, and engage.

Paid·All audiences·API available
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Key strengths

Omnichannel AI agents (voice, chat, SMS, email, web)Real-time agent assist with sentiment analysis and guidanceAI-powered conversation intelligence and auto QAProactive outbound campaigns via SMS, voice, and WhatsAppContinuous self-optimization with every interaction
Paid only
St. Louis, USA
Founded 2017
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Capacity is built around an AI Knowledge Orchestration layer that trains once and powers all agents and workflows consistently across channels. It provides a developer platform (Dev Platform) for custom integrations and workflow automation, alongside pre-built connectors to CRMs, helpdesks, and communication tools. The platform exposes APIs for building and deploying AI agents, automating backend workflows, and embedding AI into existing stacks. It supports real-time transcription, screen recording, and conversation intelligence pipelines, and offers a no-code/low-code Builder Agents environment for creating and deploying custom AI agents without deep ML expertise.