Chatbase
Free tierAI Agents for Customer Experience & Support
Free tier available·All audiences·Powered by Multiple (OpenAI, Anthropic, Google Gemini, DeepSeek, Meta, MoonshotAI, Mistral, Z.ai)·API available
Key strengths
Multi-channel deployment (chat, email, voice, WhatsApp, Slack)No-code agent builderHelpdesk with AI and human collaborationEnterprise-grade security (GDPR, SOC 2 Type II, HIPAA)Support for multiple LLM providersProcedures and guardrails for agent controlAnalytics on topics, sentiment, and trends
Free tier + paid plans · from $40 USD/mo
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Chatbase — Technical Overview
Chatbase is a freemium AI agent platform that enables developers and engineering teams to build, deploy, and manage AI-powered customer experience agents across chat, email, and voice channels. The platform supports multiple LLM backends — including models from OpenAI, Anthropic, Google Gemini, DeepSeek, Meta, MoonshotAI, Mistral, and Z.ai — giving teams flexibility in model selection without being locked into a single provider.
Key technical capabilities include:
- REST API for programmatic agent management and integration into existing stacks
- Multi-channel deployment across web chat, email, voice, WhatsApp, Slack, Messenger, and Instagram
- Procedures and guardrails for fine-grained agent behavior control and safety boundaries
- Helpdesk with AI/human collaboration, supporting escalation workflows
- Native integrations with CRMs, helpdesks, and commerce platforms (Salesforce, Zendesk, HubSpot, Intercom, Shopify, Stripe, Zapier, Twilio, and more)
- Analytics covering topics, sentiment, and trends for agent performance monitoring
- Enterprise-grade compliance: GDPR, SOC 2 Type II, and HIPAA certifications
Pricing scales from a free tier (50 credits/mo, 1 member) through Hobby ($40/mo), Standard ($150/mo), Pro ($500/mo), and custom Enterprise plans. A 20% discount applies to annual billing.