Zendesk AI Agents (formerly Ultimate.ai)
Free tierSelf-improving AI agents for customer service that learn from every resolution
Paid·All audiences·Powered by Zendesk (proprietary AI)·API available
Key strengths
Self-improving AI via Resolution Learning LoopMulti-channel support (messaging, email, voice)No-training setup using existing knowledge and policiesMulti-step and multi-intent workflow resolutionBuilt-in QA and governance controlsIntegrates with legacy and modern systems
Paid only · from $19 USD/mo
San Francisco, USA
Founded 2017
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Recent changes
- Pricing model: freemium → paid only
- Plans updated: Starting from $19/month; 14-day free trial available, no credit card required. Startups may qualify for up to 2 years free.
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Technical Use Cases
- Automated multi-intent resolution: Deploy agents capable of handling complex, multi-step support tickets where a single session may involve several distinct customer intents — without custom dialog scripting.
- Knowledge-grounded response generation: Bootstrap agents directly from Google Drive-hosted documentation or internal policy files, enabling rapid deployment against existing content repositories.
- Legacy system integration: Connect AI agents to older backend infrastructure alongside modern APIs, enabling resolution workflows that span heterogeneous system environments.
- Omnichannel agent unification: Maintain a single agent logic layer deployed simultaneously across messaging, email, and voice, reducing duplication of workflow configuration.
- Continuous self-optimization: Leverage the Resolution Learning Loop to automate model improvement post-deployment, minimizing ongoing MLOps overhead.
- Governance-compliant automation: Use built-in QA and governance controls to meet internal compliance requirements without bolting on external audit tooling.
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