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Best Zendesk AI Agents (formerly Ultimate.ai) alternatives

10 tools similar to Zendesk AI Agents (formerly Ultimate.ai), ranked by how closely they match what it does among customer support. 4 have a free option.

Zendesk AI Agents (formerly Ultimate.ai) alternatives at a glance

ToolPricingFree optionAPIOpen sourceCompare
Zendesk AI Agents (formerly Ultimate.ai)(this tool)Freemium
ZendeskFreemium vs Zendesk AI Agents (formerly Ultimate.ai)
ForethoughtEnterprise vs Zendesk AI Agents (formerly Ultimate.ai)
FreshdeskFreemium vs Zendesk AI Agents (formerly Ultimate.ai)
TalkdeskPaid · from $85/mo
KustomerEnterprise
BotpressFreemium
CapacityPaid
boost.aiEnterprise
CertainlyFreemium
CognigyEnterprise

Top 10 alternatives to Zendesk AI Agents (formerly Ultimate.ai)

Zendesk logo

Zendesk

Free

Customer support

AI-powered service platform that delivers real resolutions, not just deflections

14-day free trial · Paid plans vary by tier; free for qualified startups (up to 2 years)

SlackSalesforceShopifyJira+1
Free tierEveryoneAPI
Zendesk AI (proprietary, with Forethought integration)10M+ users
Forethought logo

Forethought

Customer support

Enterprise AI agents for end-to-end customer support automation

Enterprise pricing; proof of concept available on request

ZendeskSalesforceSlackIntercom+1
EnterpriseEveryoneAPI
Growing
Freshdesk logo

Freshdesk

Free

Customer support

AI-powered customer service platform that puts people first, resolving complexity from day one

Free trial available · Paid plans vary; contact sales for enterprise pricing

SlackZapierSalesforceJira+1
Free tierEveryoneAPI
Freshworks (Freddy AI)10M+ users
Talkdesk logo

Talkdesk

Customer support

AI-powered customer experience automation for modern contact centers

Four tiers: Digital Essentials ($85/user/month), Voice Essentials ($105/user/month), Elite ($165/user/month), Industry Experience Clouds ($225/user/month). Talkdesk Express available for small businesses (under 50 employees) with 25 licenses and $100 free credit, no commitment required.

SalesforceZendeskServiceNowMicrosoft Teams+1
PaidEveryoneAPI
Talkdesk proprietary AIPopular
Kustomer logo

Kustomer

Customer support

AI-native customer service platform that turns every interaction into a lasting relationship

Enterprise pricing — schedule a demo for a custom quote

ShopifySalesforceSlackZendesk+1
EnterpriseEveryoneAPI
Growing
Botpress logo

Botpress

Free

Customer support

The enterprise-grade AI agent platform for customer support

Free tier available · No per-seat cost · Enterprise pricing on request

ZendeskIntercomHubSpotWhatsApp+1
Free tierEveryoneAPI
OpenAI, Anthropic, Groq, Hugging FacePopular
Capacity logo

Capacity

Customer support

Unified AI platform for customer support — AI agents across every channel, orchestrated to automate, assist, analyze, and engage.

Custom pricing; no public free tier — book a demo for quotes

SalesforceZendeskHubSpotServiceNow+1
PaidEveryoneAPI
Growing
boost.ai logo

boost.ai

Customer support

Conversational AI platform built for regulated enterprises — automate CX with confidence and control

Enterprise pricing — contact for custom demo and quote

SalesforceMicrosoft TeamsGenesysServiceNow+1
EnterpriseEveryoneAPI
Hybrid (proprietary NLU + third-party LLMs)Growing
Certainly logo

Certainly

Free

Customer support

AI Agents for Customer Experience — automate support, sales, and engagement at scale

Free trial available · Paid plans vary by usage and features

ShopifyZendeskFreshdeskSalesforce+1
Free tierEveryoneAPI
OpenAIGrowing
Cognigy logo

Cognigy

Customer support

Generative & conversational AI-powered customer service agents for enterprise businesses

Enterprise pricing — contact sales for a demo and custom quote

GenesysAvayaAWSMicrosoft+1
EnterpriseEveryoneAPI
Multiple LLMs (enterprise LLM integration)Popular

Free Zendesk AI Agents (formerly Ultimate.ai) alternatives

Read the full Zendesk AI Agents (formerly Ultimate.ai) guideBrowse all customer support tools