Zendesk AI Agents (formerly Ultimate.ai)
Free tierSelf-improving AI agents for customer service that learn from every resolution
Paid·All audiences·Powered by Zendesk (proprietary AI)·API available
Key strengths
Self-improving AI via Resolution Learning LoopMulti-channel support (messaging, email, voice)No-training setup using existing knowledge and policiesMulti-step and multi-intent workflow resolutionBuilt-in QA and governance controlsIntegrates with legacy and modern systems
Paid only · from $19 USD/mo
San Francisco, USA
Founded 2017
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Recent changes
- Pricing model: freemium → paid only
- Plans updated: Starting from $19/month; 14-day free trial available, no credit card required. Startups may qualify for up to 2 years free.
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Developer & Integration Documentation
Setup & Onboarding
- Agents are initialized using existing knowledge sources and policy documents — no training dataset required.
- Connects to Google Drive for knowledge ingestion and Forethought for workflow augmentation.
- Compatible with both legacy and modern system architectures.
Channel Configuration
- Deploy a single agent configuration across messaging, email, and voice channels.
- Multi-intent and multi-step conversation flows are handled natively by the agent runtime.
Governance & QA
- Built-in QA controls allow engineering and ops teams to inspect agent decisions, flag edge cases, and enforce policy guardrails.
- Governance tooling is embedded — no third-party audit integration required.
Resolution Learning Loop
- The self-improvement mechanism operates on resolved conversation data, continuously refining agent responses without manual retraining.
Pricing & Access
- Starts at $19/month.
- 14-day free trial available; no credit card required.
- Startup eligibility program: up to 2 years free.
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