Freshdesk vs Zendesk AI Agents (formerly Ultimate.ai)

Side-by-side comparison of Freshdesk and Zendesk AI Agents (formerly Ultimate.ai): pricing, features, API access, and community ratings.

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	Freshdesk AI-powered customer service platform that puts people first, resolving complexity from day one Visit	Zendesk AI Agents (formerly Ultimate.ai) Self-improving AI agents for customer service that learn from every resolution Visit
Category	Customer support	Customer support
Pricing	Freemium	Freemium
Starting price
Free tier
Audience	All audiences	All audiences
API available
Open source
Self-hostable
Model provider	Freshworks (Freddy AI)	Zendesk (proprietary AI)
Founded	2010	2017
Headquarters	San Mateo, USA	San Francisco, USA
Key strengths	·Freddy AI agents that autonomously resolve complex and repetitive queries 24/7 ·Omnichannel support unifying email, chat, phone, and social in one workspace ·Ready-to-launch Vertical AI Agents with 50+ prebuilt agentic workflows ·AI Copilot for human agents with summaries, reply suggestions, and live translations	·Resolution Learning Loop that continuously self-improves from every interaction ·Omnichannel support across messaging, email, voice, and third-party platforms ·No-code natural language workflow building — no rigid scripts required ·Built-in automated QA to audit every AI interaction at scale