Freshdesk
Free tierAI-powered customer service platform that puts people first, resolving complexity from day one
Free tier available·All audiences·Powered by Freshworks (Freddy AI)·API available
Key strengths
Freddy AI agents that autonomously resolve complex and repetitive queries 24/7Omnichannel support unifying email, chat, phone, and social in one workspaceReady-to-launch Vertical AI Agents with 50+ prebuilt agentic workflowsAI Copilot for human agents with summaries, reply suggestions, and live translationsTrusted by 74,000+ businesses with up to 80% query resolution via AI
Free tier + paid plans
San Mateo, USA
Founded 2010
No ratings yet
- Automated ticket routing: Use workflow automation rules to route tickets by sentiment score, agent skill, or customer tier, reducing manual triage overhead.
- AI Agent deployment: Launch prebuilt Vertical AI Agents to handle repetitive queries (order status, password resets, billing questions) without any human intervention.
- API-driven ticket management: Integrate Freshdesk into internal tools or CRMs via REST API to programmatically create, update, and close support tickets.
- Webhook-powered automation: Trigger downstream systems (Slack alerts, CRM updates, JIRA issue creation) via webhooks on ticket lifecycle events.
- Custom Freddy AI workflows: Build custom agentic workflows using 50+ prebuilt templates to handle multi-step, domain-specific customer service scenarios.
- Omnichannel data aggregation: Pull conversation data across email, chat, and social channels via API to build unified customer timelines in external BI tools.