Freshdesk
Free tierAI-powered customer service platform that puts people first, resolving complexity from day one
Free tier available·All audiences·Powered by Freshworks (Freddy AI)·API available
Key strengths
AI-powered ticket resolution (up to 80% resolution rates)First contact resolution with unified agent workspace (97% FCR rate)AI Copilot for agent productivity (60% improvement)AI Insights for performance benchmarking (95%+ CSAT)Guided AI rollout with onboarding supportMultilingual helpdesk support (60+ languages)
Free tier + paid plans · from $19 USD/mo
San Mateo, USA
Founded 2010
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Recent changes
- Starting price: $0/mo → $19/mo
- Plans updated: Three paid tiers: Growth ($19/agent/month), Pro ($55/agent/month), Enterprise ($89/agent/month), all billed annually. Add-ons include Freddy AI Copilot ($29/agent/month), additional AI Agent sessions ($49/100 sessions), Day passes, Connector app tasks, and MCP actions.
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- AI-driven ticket automation: Deploy Freddy AI agents to autonomously resolve up to 80% of incoming tickets, reducing load on human agents and integrating into existing workflows via the Freshdesk API.
- LLM/AI pipeline integration: Use MCP integration support and MCP action add-ons to connect Freshdesk into model-driven customer service architectures.
- Agent productivity tooling: Integrate Freddy AI Copilot ($29/agent/month) to surface contextual suggestions and automate repetitive agent tasks, with a measured 60% productivity improvement.
- Performance analytics: Leverage AI Insights to programmatically benchmark support performance, targeting 95%+ CSAT scores.
- Multilingual support infrastructure: Build customer service pipelines that operate across 60+ languages without additional localization tooling.
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