Freshdesk
Free tierAI-powered customer service platform that puts people first, resolving complexity from day one
Key strengths
Facts verified against freshdesk.com on
Recent changes
- Starting price: $0/mo → $19/mo
- Plans updated: Three paid tiers: Growth ($19/agent/month), Pro ($55/agent/month), Enterprise ($89/agent/month), all billed annually. Add-ons include Freddy AI Copilot ($29/agent/month), additional AI Agent sessions ($49/100 sessions), Day passes, Connector app tasks, and MCP actions.
Get alerts when Freshdesk changes
Free. We'll email you when pricing, the free tier, API access or open-source status changes.
Freshdesk provides an API for developers to integrate ticketing, agent, and automation functionality into external systems. The platform also supports MCP (Model Context Protocol) as an integration type, with MCP actions available as a billable add-on — relevant for teams building AI agent pipelines or connecting Freshdesk to LLM-based tooling. Add-on billing is modular and session-based (e.g., $49/100 AI Agent sessions), giving engineering teams granular control over AI usage costs. Onboarding support is included to guide technical rollout. Refer to Freshdesk's official developer documentation for endpoint references, authentication details, and MCP configuration specifics.