AI WikiAI Wiki
Alternatives

Best Freshdesk alternatives

10 tools similar to Freshdesk, ranked by how closely they match what it does among customer support. 4 have a free option.

Freshdesk alternatives at a glance

ToolPricingFree optionAPIOpen sourceCompare
Freshdesk(this tool)Freemium
ZendeskFreemium vs Freshdesk
Zendesk AI Agents (formerly Ultimate.ai)Freemium vs Freshdesk
ForethoughtEnterprise vs Freshdesk
KustomerEnterprise
TalkdeskPaid · from $85/mo
BotpressFreemium
CertainlyFreemium
NICE CXoneEnterprise
CapacityPaid
AssembledEnterprise

Top 10 alternatives to Freshdesk

Zendesk logo

Zendesk

Free

Customer support

AI-powered service platform that delivers real resolutions, not just deflections

14-day free trial · Paid plans vary by tier; free for qualified startups (up to 2 years)

SlackSalesforceShopifyJira+1
Free tierEveryoneAPI
Zendesk AI (proprietary, with Forethought integration)10M+ users
Zendesk AI Agents (formerly Ultimate.ai) logo

Zendesk AI Agents (formerly Ultimate.ai)

Free

Customer support

Self-improving AI agents for customer service that learn from every resolution

14-day free trial · Paid plans vary; contact Zendesk for pricing

ZendeskGoogle DriveForethoughtSalesforce+1
Free tierEveryoneAPI
Zendesk (proprietary AI)10M+ users
Forethought logo

Forethought

Customer support

Enterprise AI agents for end-to-end customer support automation

Enterprise pricing; proof of concept available on request

ZendeskSalesforceSlackIntercom+1
EnterpriseEveryoneAPI
Growing
Kustomer logo

Kustomer

Customer support

AI-native customer service platform that turns every interaction into a lasting relationship

Enterprise pricing — schedule a demo for a custom quote

ShopifySalesforceSlackZendesk+1
EnterpriseEveryoneAPI
Growing
Talkdesk logo

Talkdesk

Customer support

AI-powered customer experience automation for modern contact centers

Four tiers: Digital Essentials ($85/user/month), Voice Essentials ($105/user/month), Elite ($165/user/month), Industry Experience Clouds ($225/user/month). Talkdesk Express available for small businesses (under 50 employees) with 25 licenses and $100 free credit, no commitment required.

SalesforceZendeskServiceNowMicrosoft Teams+1
PaidEveryoneAPI
Talkdesk proprietary AIPopular
Botpress logo

Botpress

Free

Customer support

The enterprise-grade AI agent platform for customer support

Free tier available · No per-seat cost · Enterprise pricing on request

ZendeskIntercomHubSpotWhatsApp+1
Free tierEveryoneAPI
OpenAI, Anthropic, Groq, Hugging FacePopular
Certainly logo

Certainly

Free

Customer support

AI Agents for Customer Experience — automate support, sales, and engagement at scale

Free trial available · Paid plans vary by usage and features

ShopifyZendeskFreshdeskSalesforce+1
Free tierEveryoneAPI
OpenAIGrowing
NICE CXone logo

NICE CXone

Customer support

The enterprise AI platform built to elevate customer experience at scale

Enterprise pricing; custom quotes. See nice.com/pricing for details.

SalesforceMicrosoft TeamsZendeskServiceNow+1
EnterpriseEveryoneAPI
NICE proprietary AI (purpose-built for CX)10M+ users
Capacity logo

Capacity

Customer support

Unified AI platform for customer support — AI agents across every channel, orchestrated to automate, assist, analyze, and engage.

Custom pricing; no public free tier — book a demo for quotes

SalesforceZendeskHubSpotServiceNow+1
PaidEveryoneAPI
Growing
Assembled logo

Assembled

Customer support

Workforce management built for the AI era — unifying human agents, AI, and BPOs in one platform

Custom pricing — demo/contact sales required; no public pricing listed

ZendeskSalesforceSlackIntercom+1
EnterpriseEveryoneAPI
Anthropic (Claude)Growing

Free Freshdesk alternatives

Read the full Freshdesk guideBrowse all customer support tools