Helpshift
AI-Native Player Engagement Platform for Gaming — Support, Engagement, Trust & Safety, and Community
Enterprise·All audiences·API available
Key strengths
70%+ automation rates for player support ticketsGaming-native SDKs for mobile, PC, web, and console (QR handoff)End-to-end platform covering support, engagement, trust & safety, and communityReal-time AI moderation and policy enforcement across channelsMachine translation supporting 70+ languages via Language AI
Enterprise pricing
San Francisco, USA
Founded 2011
No ratings yet
- SDK-based in-game support: Embed Helpshift's mobile/PC/web SDK to surface contextual support flows directly within the game client, passing session state and player metadata automatically.
- Automated ticket deflection: Deploy Care AI agents to resolve common issues (billing, account recovery, bug reports) autonomously, achieving 70–91% deflection rates without human agent involvement.
- Console-to-mobile support handoff: Use the patented QR code feature to transfer console player sessions — including full context — to a mobile support chat without interrupting gameplay.
- Real-time content moderation pipeline: Integrate Guard AI to monitor in-game chat, Discord, and forums for toxicity, harassment, and hate speech, triggering automated policy enforcement workflows.
- Multi-language support at scale: Leverage Language AI to auto-translate player conversations across 70+ languages, enabling global studios to maintain localized support without separate regional pipelines.
- Agent productivity tooling: Implement AI Agent Copilot alongside human agents to surface suggested responses, relevant knowledge base articles, and escalation recommendations in real time.