Helpshift
AI-Native Player Engagement Platform for Gaming — Support, Engagement, Trust & Safety, and Community
Enterprise·All audiences·API available
Key strengths
AI-native in-game player support with high automation rates (70%+)End-to-end platform covering Support, Engagement, Trust & Safety, and CommunityGaming-specialized SDKs for mobile, PC, web, and console (QR code handoff)Multilingual support in 70+ languagesAutonomous AI agent (CARE AI) for end-to-end issue resolution25+ years of gaming expertise
Enterprise pricing
San Francisco, USA
Founded 2011
Facts verified against helpshift.com on
Recent changes
- Plans updated: Custom, modular pricing based on interaction volume, solutions activated (Support, Engagement, Trust & Safety, Community), capabilities used (Technology, AI, Human Services), and geography & language coverage. No predefined bundles.
Get alerts when Helpshift changes
Free. We'll email you when pricing, the free tier, API access or open-source status changes.
No ratings yet
Technical Use Cases
- Automated In-Game Support: Deploy the CARE AI autonomous agent via SDK (mobile, PC, web, or console) to resolve player issues end-to-end — account recovery, billing disputes, bug reports — without routing to a human agent, targeting 70%+ automation.
- Cross-Device Support Handoff: Use the QR code handoff flow to transfer an active support session from a console or PC environment to a mobile device seamlessly.
- Discord-Integrated Support Workflows: Leverage the native Discord integration to surface support flows or community moderation tooling directly within Discord servers.
- Multilingual Deployment: Configure language and geography coverage across 70+ languages at the platform level to serve a global player base without separate localization infrastructure.
- Modular Platform Activation: Independently activate and integrate the Trust & Safety or Community modules alongside or separately from the core Support module, scoped to interaction volume and capability tier (Technology, AI, or Human Services).
Alternatives
See all alternatives