Helpshift
AI-Native Player Engagement Platform for Gaming — Support, Engagement, Trust & Safety, and Community
Enterprise·All audiences·API available
Key strengths
AI-native in-game player support with high automation rates (70%+)End-to-end platform covering Support, Engagement, Trust & Safety, and CommunityGaming-specialized SDKs for mobile, PC, web, and console (QR code handoff)Multilingual support in 70+ languagesAutonomous AI agent (CARE AI) for end-to-end issue resolution25+ years of gaming expertise
Enterprise pricing
San Francisco, USA
Founded 2011
Facts verified against helpshift.com on
Recent changes
- Plans updated: Custom, modular pricing based on interaction volume, solutions activated (Support, Engagement, Trust & Safety, Community), capabilities used (Technology, AI, Human Services), and geography & language coverage. No predefined bundles.
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Developer Documentation & Integration
- API: Helpshift exposes a public API for programmatic access to platform capabilities.
- SDKs: Gaming-specialized SDKs are available for mobile, PC, web, and console platforms. A QR code handoff mechanism is supported for seamless cross-device session continuity.
- Integrations: Native integration with Discord.
- AI Layer: The CARE AI autonomous agent can be integrated to handle end-to-end player issue resolution, targeting 70%+ automation rates.
- Modular Architecture: Solutions (Support, Engagement, Trust & Safety, Community) and capability tiers (Technology, AI, Human Services) can be activated independently, allowing teams to integrate only what their pipeline requires.
- Multilingual: Platform-level support for 70+ languages, configurable per geography and language coverage scope.
- Pricing: Custom and usage-based — scoped to interaction volume, activated modules, and deployment geography. No predefined bundles; contact Helpshift for scoping.
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