Assembled
Workforce management built for the AI era — unifying human agents, AI, and BPOs in one platform
Paid·All audiences·Powered by Anthropic (Claude)·API available
Key strengths
Unified platform for human agents, BPO vendors, and AI agentsAI-powered workforce management (scheduling, forecasting, real-time analytics)Autonomous AI agents for chat, email, voice with 60-70% resolution ratesAI Copilot for real-time agent assistanceEnterprise-grade security (SOC 2, GDPR, HIPAA compliant)Open API and broad integrations
Paid only · from $25 USD/mo
San Francisco, USA
Founded 2018
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Technical Use Cases
- AI-augmented support pipelines: Deploy Assembled's AI Agents on chat, email, and voice channels to autonomously resolve 60–70% of inbound conversations, reducing load on human agent queues.
- Real-time agent augmentation: Integrate AI Copilot into agent workflows to surface contextual assistance during live interactions, improving handle time and response quality.
- WFM automation: Use the forecasting and scheduling engine to model staffing demand and optimize shift coverage, with real-time analytics for intraday adjustments.
- BPO vendor orchestration: Leverage the Vendor Management add-on alongside the open API to unify performance data across in-house and outsourced agent pools.
- Custom integrations: Build on the open API to connect Assembled's data layer with internal tooling, BI platforms, or CRMs beyond the native Shopify, Notion, and Google Drive integrations.
- Compliance-sensitive deployments: Assembled's SOC 2, GDPR, and HIPAA compliance makes it suitable for regulated industries requiring strict data handling standards.
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