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Assembled vs Certainly

Side-by-side comparison of Assembled and Certainly: pricing, features, API access, and community ratings.

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Assembled
Assembled

Workforce management built for the AI era — unifying human agents, AI, and BPOs in one platform

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Certainly
Certainly

AI Agents for Customer Experience — automate support, sales, and engagement at scale

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Category
Customer support
Customer support
Pricing
Enterprise
Freemium
Starting price
Free tier
Audience
All audiences
All audiences
API available
Open source
Self-hostable
Model provider
Anthropic (Claude)
OpenAI
Founded
2018
2017
Headquarters
San Francisco, USA
Copenhagen, Denmark
Key strengths
  • ·Unified platform for human agents, AI agents, and BPO vendors
  • ·ML-based forecasting and AI-powered scheduling
  • ·Omnichannel AI agents (chat, email, voice, SMS)
  • ·Real-time analytics and workforce visibility dashboard
  • ·No-code AI agent builder for customer experience
  • ·Omnichannel support across chat, email, and messaging platforms
  • ·Native e-commerce and CRM integrations
  • ·Multilingual AI conversations out of the box
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