Assembled
Workforce management built for the AI era — unifying human agents, AI, and BPOs in one platform
Enterprise·All audiences·Powered by Anthropic (Claude)·API available
Key strengths
Unified platform for human agents, AI agents, and BPO vendorsML-based forecasting and AI-powered schedulingOmnichannel AI agents (chat, email, voice, SMS)Real-time analytics and workforce visibility dashboardSOC 2, GDPR, and HIPAA compliant enterprise security
Enterprise pricing
San Francisco, USA
Founded 2018
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Technical Setup & API Overview
API Access
Assembled provides a documented REST API accessible at assembled.com/api-docs. The API enables programmatic access to scheduling, forecasting data, and workforce metrics to integrate Assembled into custom internal tooling or reporting pipelines.
Key Integration Points
- Helpdesk/CRM Connectors: Native integrations with major support platforms to sync ticket volume, agent activity, and case data.
- AI Agent Configuration: Build and deploy agentic workflows that connect to internal tools, knowledge bases, and policies for end-to-end ticket resolution across chat, email, voice, and SMS.
- Agentic Workflows: Define routing logic, escalation rules, and automation triggers based on case type, live capacity data, and historical performance.
Key Parameters & Features
- ML Forecasting Engine: Ingests historical case data to generate demand forecasts and staffing recommendations.
- Real-Time Capacity API: Query live agent availability and AI agent throughput to power dynamic routing.
- Permissions & Guardrails: Role-based access control (RBAC), audit logs, and policy-aligned guardrails configurable per AI agent deployment.
- Compliance: SOC 2 Type II, GDPR, and HIPAA compliant infrastructure; data handling aligned to enterprise security requirements.