Alternatives

Best Zendesk alternatives

10 tools similar to Zendesk, ranked by how closely they match what it does among customer support. 4 have a free option.

Zendesk alternatives at a glance

Tool	Pricing	Compare
Zendesk(this tool)	Freemium
Zendesk AI Agents (formerly Ultimate.ai)	Freemium	vs Zendesk
Freshdesk	Freemium	vs Zendesk
Forethought	Enterprise	vs Zendesk
Talkdesk	Paid · from $85/mo
Kustomer	Enterprise
Botpress	Freemium
Capacity	Paid
Certainly	Freemium
NICE CXone	Enterprise
Gladly	Enterprise

Top 10 alternatives to Zendesk

Zendesk AI Agents (formerly Ultimate.ai)

Free

Customer support

Self-improving AI agents for customer service that learn from every resolution

14-day free trial · Paid plans vary; contact Zendesk for pricing

ZendeskGoogle DriveForethoughtSalesforce+1

Free tierEveryoneAPI

Zendesk (proprietary AI)10M+ users

Freshdesk

Free

Customer support

AI-powered customer service platform that puts people first, resolving complexity from day one

Free trial available · Paid plans vary; contact sales for enterprise pricing

SlackZapierSalesforceJira+1

Free tierEveryoneAPI

Freshworks (Freddy AI)10M+ users

Forethought

Customer support

Enterprise AI agents for end-to-end customer support automation

Enterprise pricing; proof of concept available on request

ZendeskSalesforceSlackIntercom+1

EnterpriseEveryoneAPI

Growing

Talkdesk

Customer support

AI-powered customer experience automation for modern contact centers

Four tiers: Digital Essentials ($85/user/month), Voice Essentials ($105/user/month), Elite ($165/user/month), Industry Experience Clouds ($225/user/month). Talkdesk Express available for small businesses (under 50 employees) with 25 licenses and $100 free credit, no commitment required.

SalesforceZendeskServiceNowMicrosoft Teams+1

PaidEveryoneAPI

Talkdesk proprietary AIPopular