Key strengths
Empathic AI customer service agents for e-commerceUp to 80% automation of customer interactionsBrand voice and AI persona customizationPost-purchase workflow automation (returns, refunds, order tracking)Voice-of-customer (VoC) intelligence and insightsSocial media engagement and moderationGenerative product recommendations driving revenue
Paid only · from $750 USD/mo
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Integration & Configuration – Technical Details
Supported Integrations
Siena AI connects natively with:
| Platform | Category |
|---|---|
| Shopify | E-commerce / order data |
| Zendesk | Customer support ticketing |
| Yotpo | Reviews & loyalty |
| Recharge | Subscription management |
Sandbox Environment
An unlimited sandbox is included in the $750/month platform fee, enabling teams to develop, test, and iterate on agent configurations and automation workflows without incurring per-ticket costs.
Customization Surface
- AI persona & brand voice — configurable to align agent tone, language, and identity with brand guidelines
- Post-purchase automation — workflow logic for returns, refunds, and order tracking is configurable against live Shopify/Recharge data
- VoC intelligence layer — interaction data is processed to surface aggregated customer sentiment and insight signals
- Social moderation — automated engagement and moderation rules configurable per channel
Support & Onboarding
- Expert onboarding included with all plans
- Dedicated Slack support channel included (no tier gating noted)
Pricing Model
- Platform fee: $750/month (core AI engine + unlimited sandbox)
- Per-ticket fee: $0.90 per automated ticket
- Free tier: Not available