Gladly
The only AI built for LTV — customer experience that drives devotion, not just deflection.
Enterprise·All audiences·API available
Key strengths
Customer lifetime value (LTV) focused AI — not just cost-cutting deflectionOmnichannel support across voice, chat, SMS, email, and social from a single viewLifelong conversation history carries across all channels per customerBusiness-user friendly — Guides written in plain English, no engineers neededSeamless AI-to-human handoff with emotional intelligence and intent recognition
Enterprise pricing
San Francisco, USA
Founded 2014
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- Omnichannel platform integration — Connect voice, SMS, email, chat, and social into a unified customer data model with persistent threading across sessions.
- AI behavior configuration via Guides — Define escalation logic, response tone, and action triggers in plain English without training custom ML models.
- CRM/data sync via API — Use Gladly's API to push/pull customer conversation history and resolution data into external CRMs or data warehouses.
- Intent-based routing — Configure AI to detect customer intent and route to the appropriate resolution path (self-serve vs. agent) based on complexity and sentiment signals.
- Product catalog-aware AI responses — Ingest full product data so the AI can answer product-specific queries with accurate, up-to-date information at scale.
- Agent assist workflows — Deploy Gladly Team as an agent workspace where AI surfaces relevant context, suggested responses, and action shortcuts to human reps.