Gladly
The only AI built for LTV — customer experience that drives devotion, not just deflection.
Enterprise·All audiences·API available
Key strengths
Lifelong customer memory across sessionsUnified AI for both shopping and service (single platform)Conversational commerce with in-chat checkoutVoice AI supportAI observability and team configurability without engineeringRetail-trained AI
Enterprise pricing
San Francisco, USA
Founded 2014
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- In-chat checkout integration: Use Gladly's API to embed transactional checkout flows within conversational interfaces, reducing drop-off at the point of purchase.\n- Lifelong customer memory: Persist customer context across sessions via the platform's unified data model, enabling personalized AI responses without rebuilding state on each interaction.\n- SMS commerce flows: Integrate SMS as a channel to trigger AI-driven shopping or service conversations.\n- Voice AI deployment: Extend AI support to voice channels within the same unified platform.\n- AI observability: Monitor and tune retail-trained AI models through built-in observability tooling, configurable by non-engineering team members.
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