Certainly vs Gladly

Side-by-side comparison of Certainly and Gladly: pricing, features, API access, and community ratings.

AI comparison summary

Generating comparison…

	Certainly AI Agents for Customer Experience — automate support, sales, and engagement at scale Visit	Gladly The only AI built for LTV — customer experience that drives devotion, not just deflection. Visit
Category	Customer support	Customer support
Pricing	Freemium	Enterprise
Starting price
Free tier
Audience	All audiences	All audiences
API available
Open source
Self-hostable
Model provider	OpenAI
Founded	2017	2014
Headquarters	Copenhagen, Denmark	San Francisco, USA
Key strengths	·No-code AI agent builder for customer experience ·Omnichannel support across chat, email, and messaging platforms ·Native e-commerce and CRM integrations ·Multilingual AI conversations out of the box	·Customer lifetime value (LTV) focused AI — not just cost-cutting deflection ·Omnichannel support across voice, chat, SMS, email, and social from a single view ·Lifelong conversation history carries across all channels per customer ·Business-user friendly — Guides written in plain English, no engineers needed