Capacity
Unified AI platform for customer support — AI agents across every channel, orchestrated to automate, assist, analyze, and engage.
Paid·All audiences·API available
Key strengths
Omnichannel AI agents (voice, chat, SMS, email, web)Real-time agent assist with sentiment analysis and guidanceAI-powered conversation intelligence and auto QAProactive outbound campaigns via SMS, voice, and WhatsAppContinuous self-optimization with every interaction
Paid only
St. Louis, USA
Founded 2017
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- Automated ticket deflection: Deploy AI agents on web and chat to resolve Tier-1 support requests without human intervention, reducing ticket volume in connected helpdesks like Zendesk.
- Real-time agent assist integration: Stream live transcriptions and sentiment signals to agent desktops, surfacing suggested responses and next-best-action guidance via the Agent Assist API.
- Post-interaction workflow automation: Trigger CRM updates, case summaries, and follow-up actions automatically after each resolved interaction using Capacity's Workflows engine.
- Outbound campaign orchestration: Programmatically schedule and launch SMS/Voice campaigns for appointment reminders, lead nurturing, or re-engagement using the Campaigns API.
- Custom AI agent creation: Use the Builder Agents no-code/low-code environment or Dev Platform APIs to design domain-specific agents for authentication, benefits administration, or IT support.
- Analytics and QA pipeline: Ingest interaction data into Auto QA and Conversation Intelligence modules to score agent performance, track CSAT trends, and feed coaching workflows.