Botpress
Free tierThe enterprise-grade AI agent platform for customer support
Key strengths
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Recent changes
- Plans updated: Free plan: $0 (100 conversations/mo, 3 seats, 3 AI agents). Plus: $150/mo billed annually (250 conversations/mo, unlimited AI agents). Team: $750/mo billed annually (1,500 conversations/mo, unlimited seats). Enterprise: custom pricing. Additional conversations sold in packs (e.g. $0.50–$0.65/convo).
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Botpress — Developer Docs & Integration
API Access Botpress provides a public API, allowing developers to manage agents, trigger conversations, and integrate support automation into custom applications and workflows programmatically.
Native Integrations Botpress ships with pre-built integrations for widely used platforms:
| Category | Integrations |
|---|---|
| Helpdesks | Zendesk, Intercom |
| CRM | HubSpot, Salesforce |
| Messaging | WhatsApp, Slack, Viber |
| Web | Webchat |
Deployment Modes
- Integrated mode — connect Botpress AI agents to your existing helpdesk (e.g., Zendesk or Intercom) to augment current support infrastructure
- Standalone mode — use Botpress Desk as a full helpdesk replacement
Escalation & Handoff Built-in escalation logic is a first-class feature — developers can configure structured handoff rules to route conversations to human agents based on intent, sentiment, or custom conditions.
Compliance & Security
- SOC 2 compliant
- GDPR compliant
Conversation Volume & Overages Conversation-based billing (not seat-based) makes cost modeling straightforward for engineering and product teams. Overage packs are available at $0.50–$0.65 per conversation.