Best Botpress alternatives

Hybrid (proprietary NLU + third-party LLMs)Growing

Zendesk AI Agents (formerly Ultimate.ai)

ZendeskGoogle DriveForethoughtSalesforce+1

Customer support

Self-improving AI agents for customer service that learn from every resolution

14-day free trial · Paid plans vary; contact Zendesk for pricing

Zendesk (proprietary AI)10M+ users

Kustomer

Customer support

AI-native customer service platform that turns every interaction into a lasting relationship

Enterprise pricing — schedule a demo for a custom quote

ShopifySalesforceSlackZendesk+1

Growing

Zendesk

SlackSalesforceShopifyJira+1

Customer support

AI-powered service platform that delivers real resolutions, not just deflections

14-day free trial · Paid plans vary by tier; free for qualified startups (up to 2 years)

Zendesk AI (proprietary, with Forethought integration)10M+ users

Forethought

Customer support

Enterprise AI agents for end-to-end customer support automation

Enterprise pricing; proof of concept available on request

ZendeskSalesforceSlackIntercom+1

SalesforceZendeskHubSpotServiceNow+1

Growing

Capacity

Customer support

Unified AI platform for customer support — AI agents across every channel, orchestrated to automate, assist, analyze, and engage.

Custom pricing; no public free tier — book a demo for quotes

PaidEveryoneAPI

Growing

Freshdesk

SlackZapierSalesforceJira+1

Customer support

AI-powered customer service platform that puts people first, resolving complexity from day one

Free trial available · Paid plans vary; contact sales for enterprise pricing

Freshworks (Freddy AI)10M+ users

Certainly

ShopifyZendeskFreshdeskSalesforce+1

Customer support

AI Agents for Customer Experience — automate support, sales, and engagement at scale

Free trial available · Paid plans vary by usage and features

SalesforceZendeskServiceNowMicrosoft Teams+1

OpenAIGrowing

Talkdesk

Customer support

AI-powered customer experience automation for modern contact centers

Four tiers: Digital Essentials ($85/user/month), Voice Essentials ($105/user/month), Elite ($165/user/month), Industry Experience Clouds ($225/user/month). Talkdesk Express available for small businesses (under 50 employees) with 25 licenses and $100 free credit, no commitment required.

PaidEveryoneAPI

Talkdesk proprietary AIPopular

Cognigy

Customer support

Generative & conversational AI-powered customer service agents for enterprise businesses

Enterprise pricing — contact sales for a demo and custom quote

GenesysAvayaAWSMicrosoft+1