Tidio
Free tierAI-powered customer service platform that automates up to 67% of conversations
Free tier available·All audiences·Powered by Tidio (Lyro)·API available
Key strengths
Lyro AI Agent achieves up to 67% conversation resolution rate — highest claimed in the industryMulti-channel support across live chat, help desk, and automated flowsNo-code setup with optional deep integration via REST APIs, webhooks, and MCPResolution Rate Guarantee: refund if resolutions don't reach at least 50%Trusted by 300,000+ businesses with strong ratings across G2, Capterra, Shopify, and WordPress
Free tier + paid plans
San Francisco, United States
Founded 2019
No ratings yet
- Custom AI agent deployment: Integrate Lyro via REST API and MCP to connect your knowledge base, CRM, and order management system for fully context-aware AI responses
- E-commerce automation: Use webhooks and Shopify/Magento integrations to trigger Flows based on cart events, order status changes, or abandoned checkouts
- Omnichannel messaging pipelines: Route and manage conversations from WhatsApp, Instagram, Facebook Messenger, and web chat through a single API-backed inbox
- Frontend personalization: Pass authenticated user attributes via JS Actions so Lyro can deliver personalized, account-specific responses without manual agent intervention
- Help desk workflow automation: Build trigger-based escalation logic using Flows to auto-assign tickets, apply tags, and notify agents based on conversation sentiment or keywords
- Mobile app support: Embed Tidio's Mobile SDK into Android/iOS apps to deliver in-app live chat and AI support with full feature parity