Tidio
Free tierAI-powered customer service platform that automates up to 67% of conversations
Free tier available·All audiences·Powered by Tidio (Lyro)·API available
Key strengths
AI agent (Lyro) with 75% average resolution rateProactive sales flows and product recommendationsUnified Help Desk across chat, email, WhatsApp, Instagram, and Facebook MessengerDeep Shopify and WooCommerce integration with live order and product dataRevenue attribution for AI-assisted conversationsGDPR, CCPA, SOC2, and HIPAA compliance
Free tier + paid plans
San Francisco, United States
Founded 2019
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Recent changes
- Plans updated: Usage-based pricing calculated on monthly billable conversations (50, 100, 250, 400, 600, 800, 1,000, 1,500, 2,000+ per month). Two plan types: Lyro AI Agent + Tidio Help Desk (combined AI and human), and Lyro AI Agent only (add-on to Zendesk, Salesforce, or other help desks). Premium Plan available via sales contact.
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- Automated tier-1 support: Deploy Lyro as the first-response layer across chat, email, and social messaging channels, targeting the documented 75% average resolution rate to reduce human agent load.
- Ecommerce order management automation: Leverage the native Shopify/WooCommerce integration to give Lyro real-time access to order and product data, enabling automated order status responses without custom API middleware.
- Layered AI on existing help desks: Add Lyro as an AI agent add-on to Zendesk or Salesforce deployments, preserving existing ticketing and routing logic while offloading repetitive queries.
- Proactive sales automation: Configure sales flows and product recommendation triggers within Tidio to convert support interactions into revenue-generating touchpoints, with revenue attribution tracked per AI-assisted conversation.
- Omnichannel inbox consolidation: Unify WhatsApp, Instagram, Facebook Messenger, email, and chat into the Tidio Help Desk for centralized queue management and reporting.
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