Tidio
Free tierAI-powered customer service platform that automates up to 67% of conversations
Free tier available·All audiences·Powered by Tidio (Lyro)·API available
Key strengths
AI agent (Lyro) with 75% average resolution rateProactive sales flows and product recommendationsUnified Help Desk across chat, email, WhatsApp, Instagram, and Facebook MessengerDeep Shopify and WooCommerce integration with live order and product dataRevenue attribution for AI-assisted conversationsGDPR, CCPA, SOC2, and HIPAA compliance
Free tier + paid plans
San Francisco, United States
Founded 2019
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Recent changes
- Plans updated: Usage-based pricing calculated on monthly billable conversations (50, 100, 250, 400, 600, 800, 1,000, 1,500, 2,000+ per month). Two plan types: Lyro AI Agent + Tidio Help Desk (combined AI and human), and Lyro AI Agent only (add-on to Zendesk, Salesforce, or other help desks). Premium Plan available via sales contact.
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Tidio does not offer self-hosted deployment; all services run on Tidio's cloud infrastructure. Integration touchpoints include:
- Shopify & WooCommerce: Native plugins with access to live order and product data, enabling Lyro to perform order lookups and trigger proactive product recommendation flows.
- Help Desk integrations: Lyro AI Agent can be deployed as an add-on to Zendesk or Salesforce, allowing it to operate within existing ticketing workflows without replacing the help desk layer.
- Messaging channels: WhatsApp, Instagram, and Facebook Messenger are supported natively within the Tidio Help Desk unified inbox alongside chat and email.
Billing is metered on monthly billable conversations across discrete tiers (50–2,000+). Two plan structures are available: (1) Lyro AI Agent + Tidio Help Desk, or (2) Lyro AI Agent as a standalone add-on. Enterprise-level needs are handled through a Premium Plan (sales-assisted). Compliance certifications: GDPR, CCPA, SOC2, HIPAA.
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