Klaviyo vs Tidio

Side-by-side comparison of Klaviyo and Tidio: pricing, features, API access, and community ratings.

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	Klaviyo The autonomous B2C CRM for AI-powered email, SMS, and omnichannel marketing Visit	Tidio AI-powered customer service platform that automates up to 67% of conversations Visit
Category	Chat assistants	Chat assistants
Pricing	Freemium	Freemium
Starting price
Free tier
Audience	All audiences	All audiences
API available
Open source
Self-hostable
Model provider		Tidio (Lyro)
Founded	2012	2019
Headquarters	Boston, United States	San Francisco, United States
Key strengths	·Unified B2C CRM combining marketing, service, and analytics in one platform ·AI agents (Marketing Agent & Customer Agent) that autonomously create campaigns and resolve support queries ·Real-time customer data platform processing 3.7B+ events daily across 8B profiles ·350+ pre-built integrations covering ecommerce, POS, loyalty, and shipping	·Lyro AI Agent achieves up to 67% conversation resolution rate — highest claimed in the industry ·Multi-channel support across live chat, help desk, and automated flows ·No-code setup with optional deep integration via REST APIs, webhooks, and MCP ·Resolution Rate Guarantee: refund if resolutions don't reach at least 50%