Tidio
Free tierAI-powered customer service platform that automates up to 67% of conversations
Key strengths
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Recent changes
- Plans updated: Usage-based pricing calculated on monthly billable conversations (50, 100, 250, 400, 600, 800, 1,000, 1,500, 2,000+ per month). Two plan types: Lyro AI Agent + Tidio Help Desk (combined AI and human), and Lyro AI Agent only (add-on to Zendesk, Salesforce, or other help desks). Premium Plan available via sales contact.
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Tidio is a freemium AI customer service platform built around Lyro, its AI agent, which delivers an average 75% conversation resolution rate. The architecture combines a Lyro AI Agent with a Tidio Help Desk — a unified inbox that consolidates chat, email, WhatsApp, Instagram, and Facebook Messenger into a single interface. For teams already running Zendesk, Salesforce, or another help desk, Lyro is available as a standalone add-on, leaving the existing ticketing layer intact.
Pricing is usage-based, metered on monthly billable conversations (tiers: 50, 100, 250, 400, 600, 800, 1,000, 1,500, 2,000+). Two plan types are offered: the combined Lyro AI Agent + Tidio Help Desk, or Lyro AI Agent only. A Premium Plan is available via sales contact. Tidio is SaaS-only — no self-hosted deployment option exists.
Native integrations include Shopify and WooCommerce with live order and product data access, enabling the AI to handle order lookups and surface product recommendations in real time. Compliance coverage spans GDPR, CCPA, SOC2, and HIPAA.