NICE CXone
The enterprise AI platform built to elevate customer experience at scale
Enterprise·All audiences·Powered by NICE proprietary AI (purpose-built for CX)·API available
Key strengths
Agentic AI for customer self-service and automationOmnichannel engagement orchestrationWorkforce engagement management (WFM, QM, analytics)Enterprise-scale cloud platformPre-built integrations and open APIs/SDKsAI copilots for agents and supervisors25B+ interactions powered per year
Enterprise pricing
Hoboken, USA
Founded 1986
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Recent changes
- Plans updated: CXone Packages and Pricing page exists but no specific pricing figures are disclosed in the provided sources.
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Developer & API Documentation
NiCE exposes open APIs and SDKs that allow development teams to extend and integrate the CXone platform into existing enterprise ecosystems. Key technical touchpoints include:
- REST APIs / SDKs for building custom integrations, automations, and channel connectors
- Pre-built integration support, including a verified integration with Cognigy for conversational AI orchestration
- Agentic AI APIs enabling programmatic control over self-service flows and automation pipelines
- WFM and analytics data APIs for pulling workforce and interaction data into external BI or reporting tools
Pricing and packaging details are available on the CXone Packages and Pricing page, though specific figures are not publicly disclosed. Enterprises should contact NiCE directly for API access tiers and SLA terms.
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