Kustomer
AI-native customer service platform that turns every interaction into a lasting relationship
Enterprise·All audiences·API available
Key strengths
AI-native CX platform with context-aware AI agentsUnified CRM with full customer data in one placeOmnichannel support (chat, email, text, voice, social)No-code workflow automation and AI agent builderGoal-oriented AI optimization for business outcomesReal-time reporting and analytics70% conversation automation reported by customers
Enterprise pricing
New York, USA
Founded 2015
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Technical Use Cases
- AI-driven conversation automation: Deploy context-aware AI agents via the no-code builder to autonomously resolve customer inquiries across chat, email, SMS, voice, and social — customers report up to 70% conversation automation
- Unified CRM + omnichannel orchestration: Consolidate customer data from all touchpoints into a single record, enabling AI and human agents to operate with full context at every interaction
- Goal-oriented workflow automation: Configure no-code workflows that optimize for specific business outcomes (e.g., resolution rate, CSAT, handle time) using Kustomer's goal-oriented AI optimization layer
- Omnichannel social commerce support: Integrate with TikTok Shop, Instagram, Facebook, and WhatsApp Business to manage social commerce customer interactions within a unified agent workspace
- Voice and SMS operations: Add Kustomer Voice as a pay-as-you-go add-on to handle inbound/outbound calls, SMS, and transcription without a separate telephony stack
- HIPAA-compliant CX for Health & Wellness: Enable the HIPAA add-on to support compliant customer service workflows for health-related businesses
- Custom integrations via API: Use the public API to sync external data sources, trigger platform workflows, or build bespoke CX tooling on top of Kustomer's data layer
- Real-time operational analytics: Surface live reporting dashboards for CX operations teams to monitor queue health, agent performance, and automation rates
Alternatives
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