Kustomer
AI-native customer service platform that turns every interaction into a lasting relationship
Enterprise·All audiences·API available
Key strengths
AI-native CX platform with context-aware AI agentsUnified CRM with full customer data in one placeOmnichannel support (chat, email, text, voice, social)No-code workflow automation and AI agent builderGoal-oriented AI optimization for business outcomesReal-time reporting and analytics70% conversation automation reported by customers
Enterprise pricing
New York, USA
Founded 2015
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Developer & Integration Documentation
API
Kustomer provides a public API, enabling developers to integrate customer data, trigger workflows, and extend platform functionality programmatically.
Native Integrations
Out-of-the-box integrations are available with:
- Messaging & Social: WhatsApp Business, Facebook, Instagram, TikTok Shop
- Productivity & Communication: Slack, Microsoft, Google
Add-On Capabilities
- Kustomer Voice: Talk, SMS, and transcription — available as a pay-as-you-go add-on
- WhatsApp: Messaging via WhatsApp Business — available as a pay-as-you-go add-on
Compliance
- HIPAA compliance is available as a paid add-on for organizations in regulated industries (e.g., Health & Wellness)
Automation & AI Builder
- No-code workflow automation and an AI agent builder allow teams to configure complex logic and deploy AI agents without writing code
- AI optimization is goal-oriented, meaning automation can be tuned toward specific business outcomes
Pricing & Implementation
- Custom pricing only — no public list prices
- Implementation is available as a paid add-on
- An ROI calculator is available to support procurement decisions
Alternatives
See all alternatives