Best NICE alternatives

K

Kustomer

Customer support

AI-native customer service platform that turns every interaction into a lasting relationship

Enterprise pricing — schedule a demo for a custom quote

G

Genesys Cloud CX

Customer support

AI-powered customer experience platform for loyal customers and efficient teams

Custom enterprise pricing — plans available on request; 54-day avg go-live

C

Cognigy

Customer support

Generative & conversational AI-powered customer service agents for enterprise businesses

Enterprise pricing — contact sales for a demo and custom quote

C

Capacity

Customer support

Unified AI platform for customer support — AI agents across every channel, orchestrated to automate, assist, analyze, and engage.

Custom pricing; no public free tier — book a demo for quotes

C

Certainly

Free

Customer support

AI Agents for Customer Experience — automate support, sales, and engagement at scale

Free trial available · Paid plans vary by usage and features

b

boost.ai

Customer support

Conversational AI platform built for regulated enterprises — automate CX with confidence and control

Enterprise pricing — contact for custom demo and quote

D

Dixa

Customer support

The Agentic CS Platform Behind Exceptional Ecommerce Brands

Paid plans; pricing available on request (book a demo)

Z

Zendesk

Free

Customer support

AI-powered service platform that delivers real resolutions, not just deflections

14-day free trial · Paid plans vary by tier; free for qualified startups (up to 2 years)

Z

Zendesk AI Agents (formerly Ultimate.ai)

Free

Customer support

Self-improving AI agents for customer service that learn from every resolution

14-day free trial · Paid plans vary; contact Zendesk for pricing

G

Gladly

Customer support

The only AI built for LTV — customer experience that drives devotion, not just deflection.

Enterprise pricing — contact for a demo/quote; no public pricing listed.