Otter.ai is built around a Conversational Knowledge Engine that ingests audio from meetings — via a cloud-based AI Meeting Agent (bot), a bot-free desktop recorder, mobile app, or Chrome extension — and produces real-time transcripts, speaker-diarized summaries, and assigned action items. It exposes an MCP (Model Context Protocol) Server that allows external AI tools such as ChatGPT and Claude to securely query your meeting knowledge base for deeper analysis and workflow automation. Otter integrates natively with Zoom, Google Calendar, Google Meet, Slack, Salesforce, HubSpot, Notion, Jira, Asana, Dropbox, and Google Docs via first-party connectors. Enterprise deployments include governance, compliance controls, and admin workspace management.