Heidi – Technical Use Cases

1. Ambient Clinical Documentation

Heidi captures audio from clinical encounters — in-person via the desktop app, or remotely via Zoom, Google Meet, Microsoft Teams, or Slack — and generates structured clinical notes. Vendor data reports a 60% reduction in serious documentation errors versus clinician-authored notes, and an average time saving of 59 minutes per clinician per day.

2. EHR Documentation Round-Tripping

Via its EHR integration, Heidi can push generated notes directly into existing Electronic Health Records systems, reducing manual copy-paste workflows and the transcription errors associated with them.

3. Clinical Workflow Agents

Heidi's agent framework automates discrete, repeatable clinical tasks:

Morning prep: Summarizes patient lists and flags priorities
Ward rounds: Structures round documentation in real time
Referral drafting: Generates referral letters grounded in clinical context
MDT prep: Compiles case summaries for multidisciplinary team meetings

4. Multilingual Deployment

With support for 77 languages, Heidi can be deployed across multilingual health systems or in regions where clinician and patient languages differ, without requiring separate localization pipelines.

5. Evidence-Based Clinical Q&A

Heidi provides answers grounded in medical literature, making it suitable for point-of-care decision support where citation integrity and clinical accuracy are required.

Scale

The platform has supported 175M+ patient interactions, indicating production-grade reliability at health-system scale.