Gorgias
Free tierThe Conversational AI platform for ecommerce — sell, support, and engage customers 24/7
Paid·All audiences·Powered by OpenAI·API available
Key strengths
Native Shopify integration with live order/customer dataUnified AI Agent + helpdesk in one platform300+ ecommerce integrationsOmnichannel inbox (email, chat, SMS, WhatsApp, Instagram, Facebook)OpenAI partnership with fine-tuned ecommerce AIRevenue attribution reportingPre-trained on 1B+ conversations
Paid only
San Francisco, USA
Founded 2017
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- Automated order resolution: Leverage the native Shopify integration to pull live order data and let the AI Agent autonomously handle order status, tracking, and cancellation requests without human intervention.\n- Omnichannel ticket unification: Aggregate inbound contacts from email, SMS, WhatsApp, Instagram, and Facebook into a single API-accessible inbox for unified queue management and routing logic.\n- Retention workflow automation: Integrate with Recharge, Klaviyo, Yotpo, and Loop to trigger post-support actions (e.g., loyalty point adjustments, subscription modifications) based on ticket outcomes.\n- Revenue attribution analytics: Use built-in reporting to correlate support interactions with downstream conversion events, enabling data-driven CX investment decisions.\n- Scalable AI Agent deployment: Configure the OpenAI-backed AI Agent as a modular add-on, scaling per-resolved-conversation billing up to custom enterprise tiers for 5,000+ monthly conversations.
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