Gorgias
Free tierThe Conversational AI platform for ecommerce — sell, support, and engage customers 24/7
Free tier available·All audiences·Powered by OpenAI·API available
Key strengths
Native Shopify integration with live order and customer dataAI Agent pre-trained on 1B+ ecommerce conversationsOmnichannel inbox (email, chat, SMS, WhatsApp, Instagram, Facebook)300+ integrations including Klaviyo, Recharge, and YotpoAutomates ~60% of support tickets with brand-aligned guardrails
Free tier + paid plans
San Francisco, USA
Founded 2017
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Technical Integration & API Guide
Installation
- Shopify: Install via the Shopify App Store — one-click setup with no manual data syncing required.
- Other Platforms: BigCommerce, WooCommerce, Magento, and PrestaShop are supported via dedicated connectors.
API & Webhooks
Gorgias provides a REST API and webhook system for custom integrations. Access the developer documentation at developers.gorgias.com to authenticate, manage tickets, customers, and events programmatically.
# Example: Fetch a ticket via Gorgias REST API
curl -u user@example.com:YOUR_API_KEY \
https://YOUR_DOMAIN.gorgias.com/api/tickets/12345
Key Integration Capabilities
- 300+ native integrations: Klaviyo, Recharge, Yotpo, Loop Returns, Bloomreach, Attentive, and more — all one-click.
- Custom Integrations: Build custom app integrations using Gorgias's developer docs and partner program.
- In-conversation actions: Trigger Shopify actions (cancel order, apply discount, upsell) directly from the ticket UI via native API calls.
AI Agent Configuration
- Fine-tune the AI on brand tone, policies, and SOPs via the admin dashboard.
- Set escalation rules and guardrails to control when AI hands off to human agents.
- AI is pre-trained on 1B+ ecommerce conversations with OpenAI models as the underlying LLM provider.