Chorus.ai is a SaaS conversation intelligence platform that integrates with video conferencing tools (Zoom, Google Meet, Microsoft Teams), dialers, and CRM systems via native connectors and APIs. It uses proprietary NLP and ML models to perform speaker diarization, real-time transcription, sentiment analysis, and keyword/topic extraction across recorded calls. Processed data is automatically pushed back into Salesforce or HubSpot as activity records and opportunity updates. The platform also exposes a REST API and webhook framework for custom integrations, data export, and embedding conversation insights into third-party workflows.