Ultimate.ai (Zendesk AI Agents)
Free tierSelf-improving AI agents for customer service that learn from every resolution
Free tier available·All audiences·Powered by Zendesk (proprietary + Forethought)·API available
Key strengths
Self-improving AI via Resolution Learning LoopOmnichannel support (messaging, email, voice)No complex training or setup requiredBuilt-in QA and full governance controlsDeep integrations with existing service platforms
Free tier + paid plans
San Francisco, USA
Founded 2017
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- Multi-step workflow automation: Build agents that handle complex, multi-intent requests — querying systems, applying business logic, and executing actions without human intervention.
- Legacy system orchestration: Connect AI agents to older CRM or ERP systems via API to retrieve and update records autonomously.
- Knowledge base RAG pipelines: Ground agent responses in live documentation from help centers, Google Drive, or uploaded PDFs for accurate, policy-aligned answers.
- Automated QA pipelines: Use built-in QA scoring to programmatically audit every agent interaction against defined policies and quality thresholds.
- Cross-platform deployment: Deploy agents beyond Zendesk into any service environment using Forethought or REST API integrations.
- Continuous model refinement: Leverage the Resolution Learning Loop to automatically detect failing procedures and improve agent performance from production outcome data.