Intercom
Free tierThe only helpdesk designed for the AI Agent era, with natively integrated AI
Paid·All audiences·Powered by Intercom (proprietary AI Engine) + Anthropic·API available
Key strengths
Natively integrated AI Agent (Fin) with industry-leading 76% average resolution rateOmnichannel support (phone, email, chat, Slack, and more)Outcome-based pricing — pay only for resolved conversationsUnified inbox shared by AI and human agentsCentralised Knowledge Hub for AI and human supportAI-powered Copilot for agent assistanceWorks with existing helpdesks (Salesforce, HubSpot, Freshdesk)
Paid only · from $19 USD/mo
San Francisco, United States
Founded 2011
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Recent changes
- Pricing model: freemium → paid only
- Plans updated: Essential plan at $19/seat/mo + $0.99/outcome for Fin AI Agent; Advanced at $85/seat/mo + $0.99/outcome; Expert at $132/seat/mo + $0.99/outcome. Fin-only (with existing helpdesk) at $0.99/outcome. Add-ons: Pro from $99/workspace/mo, Copilot $29/teammate/mo, Proactive Support Plus from $99/workspace/mo. 14-day free trial, no credit card required.
- Starting price: $29/mo → $19/mo
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Intercom — Technical Use Cases
- AI-first support automation: Deploy Fin as a front-line AI Agent via API or native integration, leveraging the centralised Knowledge Hub to resolve up to 76% of inbound conversations without human intervention.
- Helpdesk augmentation: Use the Fin-only ($0.99/outcome) deployment to add AI resolution on top of an existing Salesforce, HubSpot, or Freshdesk instance — no platform migration required.
- Omnichannel routing: Route inbound contacts from phone, email, chat, and Slack into a unified inbox, with programmable handoff rules between Fin and human agents.
- Agent productivity tooling: Integrate the AI Copilot add-on ($29/teammate/mo) to surface suggested responses and Knowledge Hub content to human agents in real time.
- E-commerce support workflows: Connect Shopify via native integration to give Fin and human agents access to order data within the conversation context.
- Developer & engineering team support: GitHub integration enables linking support conversations directly to issues and pull requests.
Alternatives
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