Forethought
Enterprise AI agents for end-to-end customer support automation
Paid·All audiences·API available
Key strengths
Multi-agent AI system for end-to-end customer supportOmnichannel support (chat, email, voice, Slack, headless)Trained on past tickets and help center contentSmarter ticket classification and triageAI-surfaced knowledge gap detection15x average ROI and up to 98% resolution rate
Paid only
San Francisco, USA
Founded 2017
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Forethought's API surface is available on the Enterprise plan and includes:
- Solve API — Enables headless deployment of AI resolution agents outside of native channel integrations, suitable for custom frontends or embedded CX products.
- Analytics API — Programmatic access to support performance and AI resolution data.
Native integrations: Zendesk, Slack, Email, Voice.
Lower-tier capabilities (Team / Professional) include autoflows, triage, QA, AI-surfaced insights, multi-brand support, and email/voice/Slack agents — all configurable without direct API usage. Knowledge gap detection is surfaced automatically at the Enterprise tier. There is no free tier; all plans are quote-based.
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