Freshdesk vs Ultimate.ai (Zendesk AI Agents)

Side-by-side comparison of Freshdesk and Ultimate.ai (Zendesk AI Agents): pricing, features, API access, and community ratings.

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	Freshdesk AI-powered customer service platform that puts people first, resolving complexity from day one Visit	Ultimate.ai (Zendesk AI Agents) Self-improving AI agents for customer service that learn from every resolution Visit
Category	Customer support	Customer support
Pricing	Freemium	Freemium
Starting price
Free tier
Audience	All audiences	All audiences
API available
Open source
Self-hostable
Model provider	Freshworks (Freddy AI)	Zendesk (proprietary + Forethought)
Founded	2010	2017
Headquarters	San Mateo, USA	San Francisco, USA
Key strengths	·Freddy AI agents that autonomously resolve complex and repetitive queries 24/7 ·Omnichannel support unifying email, chat, phone, and social in one workspace ·Ready-to-launch Vertical AI Agents with 50+ prebuilt agentic workflows ·AI Copilot for human agents with summaries, reply suggestions, and live translations	·Self-improving AI via Resolution Learning Loop ·Omnichannel support (messaging, email, voice) ·No complex training or setup required ·Built-in QA and full governance controls