Dixa vs Zendesk AI Agents (formerly Ultimate.ai)

Side-by-side comparison of Dixa and Zendesk AI Agents (formerly Ultimate.ai): pricing, features, API access, and community ratings.

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	Dixa The Agentic CS Platform Behind Exceptional Ecommerce Brands Visit	Zendesk AI Agents (formerly Ultimate.ai) Self-improving AI agents for customer service that learn from every resolution Visit
Category	Customer support	Customer support
Pricing	Paid	Freemium
Starting price
Free tier
Audience	All audiences	All audiences
API available
Open source
Self-hostable
Model provider		Zendesk (proprietary AI)
Founded	2015	2017
Headquarters	Copenhagen, Denmark	San Francisco, USA
Key strengths	·Mim AI Agent resolves up to 80% of inquiries autonomously ·Unified omnichannel workspace — chat, email, phone, WhatsApp, social in one screen ·Visual no-code workflow automation and intelligent conversation routing ·Auto-QA scoring and advanced analytics across all channels	·Resolution Learning Loop that continuously self-improves from every interaction ·Omnichannel support across messaging, email, voice, and third-party platforms ·No-code natural language workflow building — no rigid scripts required ·Built-in automated QA to audit every AI interaction at scale