Zendesk vs Zendesk AI Agents (formerly Ultimate.ai)

Side-by-side comparison of Zendesk and Zendesk AI Agents (formerly Ultimate.ai): pricing, features, API access, and community ratings.

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	Zendesk AI-powered service platform that delivers real resolutions, not just deflections Visit	Zendesk AI Agents (formerly Ultimate.ai) Self-improving AI agents for customer service that learn from every resolution Visit
Category	Customer support	Customer support
Pricing	Freemium	Freemium
Starting price
Free tier
Audience	All audiences	All audiences
API available
Open source
Self-hostable
Model provider	Zendesk AI (proprietary, with Forethought integration)	Zendesk (proprietary AI)
Founded	2007	2017
Headquarters	San Francisco, USA	San Francisco, USA
Key strengths	·Self-improving AI agents powered by the Resolution Learning Loop ·Omnichannel support across messaging, voice, email, and live chat ·1,800+ marketplace integrations for extensibility ·Built-in AI quality assurance scoring for 100% of interactions	·Resolution Learning Loop that continuously self-improves from every interaction ·Omnichannel support across messaging, email, voice, and third-party platforms ·No-code natural language workflow building — no rigid scripts required ·Built-in automated QA to audit every AI interaction at scale